1. Promotions
  2. Terms & Conditions for Restaurant Tips
T&Cs for Restaurant Tips

Terms & Conditions for Restaurant Tips

Promotional Period: 12 May 2020 until the earlier of: (i) 1 June 2020; or (ii) the date that  Maximum Eligible Tips (as defined below) are awarded.

Participating Restaurant: A restaurant is a participating restaurant if it is active on the Deliveroo Platform during the Promotional Period, and it offers food and meals for purchase, but excludes bottle shops (even where food may be purchased), grocery shops and convenience stores.

Promotion: During the Promotional Period, Deliveroo will match the first 10,000 tips that customers leave for Participating Restaurants when placing an order on the Deliveroo platform in Singapore. Matched tips will be up to a maximum amount of 10% of an order total (excluding the delivery fee, service fee, small order fee and the tip) and a maximum aggregate amount of $30,000.

By participating in this Promotion, you accept the following Terms and conditions:

  1. Order must be placed by you and accepted by the Participating Restaurant during the Promotional Period to qualify for the Promotion.
  2. Prior to checking out and making payment for your order, you can elect to leave a tip for the restaurant at an amount that you specify (Tip). The Tip will be charged to your nominated payment method at the same time as your purchase.
  3. Deliveroo shall match the value of the Tip,subject to a cap of 10% of an order total (excluding the delivery fee, service fee, small order fee and the Tip) (a Deliveroo Contribution).
  4. Maximum Eligible Tips: Deliveroo will match the first 10,000 Tips subject to a total aggregate cap of $30,000, during the Promotional Period.
  5. Restaurant participation in the Promotion is automatic and extends to all Participating Restaurants on the Deliveroo Platform.
  6. The Restaurant that you leave the Tip for will receive the entirety of the Tip. Where there is a Deliveroo Contribution arising as a result of the Tip under the terms of this Promotion, the entirety of that Deliveroo Contribution will be made to the same Restaurant.
  7. Your Tip will be paid to the relevant Restaurant within 1 week and otherwise in accordance with the Restaurant's usual payment schedule.
  8. Deliveroo's Contribution will be paid out to Restaurants at the end of the Promotional Period.
  9. Payments of all Tips and Deliveroo's Contribution are subject to Deliveroo's fraud prevention policy. Any payment charge backs will nullify Deliveroo's commitment to pay the Tip or Deliveroo's Contribution.
  10. Tax exemption is not applicable to Tips made through Deliveroo.
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